Responsible Gaming at JILIACEDD
Gambling should stay entertainment, not a way to make money. JILIACEDD builds the tools to keep it that way directly into your account — one tap away on the same phone you play on — and we point you to real help if play stops being fun.
Tools built into every account
You do not need to contact support to stay in control. The following controls are in your account settings and take effect immediately, right from your phone.
- Deposit limits — set a daily, weekly or monthly cap on what you can pay in
- Loss limits — cap how much you can lose over a chosen period
- Reality checks — periodic on-screen reminders of how long you have been playing
- Cooling-off — pause your account for a short, defined break
- Self-exclusion — lock your account for a longer period when you need to step away
Signs it may be time to pause
Be honest with yourself about how play fits into your life. Consider taking a break, or setting firmer limits, if any of the following sound familiar:
- Betting more than you planned, or chasing losses to win them back
- Borrowing money, or using funds meant for bills, to keep playing
- Hiding your play, or feeling anxious and irritable when you are not playing
- Play interfering with work, sleep, study or relationships
Where to get help
If gambling is affecting your wellbeing, free and confidential support is available. You do not have to sort it out alone.
- NCMH Crisis Hotline: call 1553 (Luzon-wide landline, toll-free) — free and confidential, 24/7
- Use self-exclusion in your JILIACEDD account settings to lock access immediately
- Talk to someone you trust, and consider seeking support from a professional
Our commitments and the rules
As a PAGCOR-licensed operator, JILIACEDD enforces player-protection rules and offers responsible-gaming tools as standard. You must be at least 21 to play, accounts must be in your own name, and identity is verified through KYC. We will act on self-exclusion requests and support any player who reaches out for help.
Frequently Asked Questions
How do I set a deposit limit at JILIACEDD?
Open your account settings and choose a daily, weekly or monthly deposit limit. It applies immediately from your phone, and you do not need to contact support to set or tighten it.
What is self-exclusion?
Self-exclusion locks your account for a period you choose so you cannot deposit or play. Use it in your account settings whenever you need a longer break; access is restored only after the period ends.
Where can I get help for a gambling problem?
Call the NCMH crisis hotline at 1553 — it is free, confidential and available 24/7. You can also self-exclude in your account settings and reach out to someone you trust.